Notes from the front desk

Hollis now hands callers to the right person with a full summary.

How three animal hospitals triage urgent calls overnight without burning out their staff.

Instant booking and a smart waitlist turned missed calls into a fully booked salon.

Tone, pacing and the five phrases that make AI receptionists sound warm and human.

What we learned teaching a voice agent to switch languages mid-call.

The timing, channel and wording that got customers to show up more often.